At Aveler, your safety is our top priority. We are committed to providing a secure and reliable platform for both travelers and operators. While we meticulously vet all operators on our network, we encourage all users to practice good judgment and follow these safety tips and guidelines.
These tips are designed to help you interact with confidence and security on our platform and beyond.
Aveler’s in-app messaging system allows you to communicate with operators directly before and after booking. Take advantage of this feature to ask questions, clarify details, and get to know the operator who will be managing your trip. This helps build trust and ensures everyone is on the same page.
All payments on Aveler are processed securely through our trusted payment partner Mercury. We strongly advise against making any payments or conducting transactions outside of the Aveler platform. Keeping all financial activity within our secure system protects you from fraud and ensures a complete transaction record.
Be mindful of the personal information you share with others on the platform. Avoid sharing sensitive details such as your home address, other contact information, or financial data through the messaging system. All necessary information for your trip is handled securely during the booking process.
Always stay aware of your surroundings, especially when traveling. Keep a charged phone, and stay in touch with your travel companions. Aveler's messaging system is available to help you communicate with your operator at any time regarding your trip.
If you ever encounter an individual or an activity on the platform that seems suspicious, or if you believe someone is violating our Terms of Service, please report it immediately. Your reports help us keep the community safe and trustworthy. You can report concerns by contacting our support team.
Our team is dedicated to supporting you. If you have any safety concerns or questions, do not hesitate to reach out to Aveler support. We are here to assist you before, during, and after your trip.
